Customer Success Story
DEVELOPMENT AND SUSTENANCE OF PROPRIETARY ONLINE PUBLISHING SYSTEM

A tool used by Site Managers of a Large Software Company in Redmond to publish content to their popular online knowledge base meant for their worldwide developer and end-user communities.

PROBLEM

The tool was causing bottlenecks in publishing content to the online knowledge base platform:

  • Development resources were no longer available
  • Operational bugs hindered user productivity
  • There was high levels of user dissatisfaction
  • Functionality lagged user requirements
The tool was in critical need of attention, with an abundance of user concerns. Vidyatech was tasked with the job of taking over the software, supporting the users, listening to their needs and enhancing the features of the tool accordingly. They were amazingly flexible and efficient, and have done an admirable job with this tool. They are now in the third year of providing sustained engineering services for the tool which is now being used by hundreds of users. Their skills and responsiveness have been first rate.
-   Program Manager
Security
WHAT VIDYATECH DID
  • Took over code & testing in a matter of weeks
  • Triaged and resolved all the open issues, bug fixes and functional updates, while simultaneously supporting existing users
  • Aligned releases to monthly platform releases
  • Designed/implemented productivity features such as bulk operations and link checker
  • Provided Tier 3 support for the tool
  • Created product help and consolidated information from wiki and tool forums
  • Moved to sustained engineering mode
RESULTS

  • Dramatic improvement in user satisfaction
  • An eight-fold increase in tool user base

Security
8201, 164th Avenue NE, Suite 200, Redmond, WA 9805
www.vidyatech.com