Customer Success Story

TAKEOVER OF FALTERING APPLICATION MAINTENANCE & SUPPORT

Sustained Engineering, including bug fixing, documentation, and on-going technical support for users of Chat, Forums, Blogs, and Smart Components.

Thanks for coming to our rescue, Team. The way you went about the whole things was phenomenal right from the start. The way you came in, understood the requirements, and managed the transition to make the applications work for our customers. I really appreciate. Job, well done!

Project Lead, Seattle-based IT major

WHAT VIDYATECH DID?

Challenge

Chat, Blogging, and Forums System, developed by the customer’s previous vendors, had a lot of performance issues. There were numerous user complaints and overall dissatisfaction among the stakeholders with the system. Documentation was minimal and the offshore vendor’s team was finding it difficult to understand the customer’s instructions and requirements due to language issues.

Solution

Vidyatech discussed with the customer the pain points and expectations before starting interaction with the existing vendor’s team that maintained Chat, Forums, Blogs, and Smart Components. We took charge of the system and performed corrective and preventive actions to make the applications usable and better for a favorable user experience. While working on the new release, Vidyatech also provided technical support to users on the existing system.

Results

  • Took charge of the applications and started addressing all the reported issues
  • Noticeable reduction in customer complaints
  • All concerns and issues addressed in quick time
  • Proper documentation for future reference and help/guidance
  • Ongoing maintenance and technical support to all applications

Cloud-based Solutions Provider for smallest to biggest organizations worldwide