Customer Success Story

INSTANT MESSAGING SYSTEM
FOR REMOTE TEAM

A private communication system was established and configured so that the customer’s multiple teams, spread across various locations, could communicate and collaborate quickly in a cost-effective manner for better productivity.

Fantastic. Thanks for your on-time support. Vidyatech Infrastructure Solutions team rocks. Keep up the good work, guys. We know we cannot get it done better in any way from anyone else. You have done the best and exactly what we asked for.

Senior Manager (Communications)

WHAT VIDYATECH DID?

Challenge

The customer had multiple offices and teams across locations. The teams had to frequently collaborate with one another on several projects through IM chat, voice chat, video conferencing, and web meetings.

It required a comprehensive solution, integrating all these means of communication, to make real-time collaboration easier, more effective, and less time consuming.

Solution

Post requirement gathering and analysis, our team of experts prepared the environment, configured Microsoft Lync server, and enabled features relevant to the project teams.

We applied the configuration at the client-end and maintained features — instant messaging, video and voice calling, file and desktop sharing, live meetings, classification of contacts, and archival of chat history — at the server-end.

The successful deployment of the system turned out to be a boon for the teams.

Results

A customized solution- private communication system was established and configured.

  • Instant access made possible, even at remote locations.
  • Better and more synchronized work environment.
  • Reduced idle time with effective reporting.
  • Improved productivity with smarter collaboration.

Cloud-based Solutions Provider for smallest to biggest organizations worldwide