Customer Success Story
COMMUNICATION SYSTEM: PRIVATE INSTANT MESSAGING SYSTEM FOR A REMOTE TEAM

The customer had multiple offices, and teams across locations had to collaborate on work several times a day through IM chat, voice chat, group IM chats, video conferencing, web meetings etc. To address this requirements, a private Communication system was established and configured so the overall working experience was richer and more rewarding.

PROBLEM

Team members across locations needed to communicate with each other in a secure, quick and cost-effective manner.

..Fantastic, Vidyatech Infrastructure Solutions rock.
-Project Manager
Security
WHAT VIDYATECH DID

We prepared the environment and configured Microsoft Lync server, and enabled features relevant for the project teams. Configuration at client’s end was simple; and features such as instant messaging, video/voice calling, file/desktop sharing, live meetings, along with classification of contacts and archival of chat history were maintained at the server-end. As a result, the deployment turned out to be a boon for project teams.

RESULT

  • Managers could reach team members even at remote location instantly.
  • Idle time went down as distributed teams worked synchronously.
  • Productivity went up as members of distributed teams collaborated smartly.


Security
8201, 164th Avenue NE, Suite 200, Redmond, WA 9805
www.vidyatech.com