The customer’s Support Team interacted with their users via different Community websites, Forums, Blogs etc. However, one of the key concerns was how to locate and block politically objectionable words on different web pages. Such words could dissatisfy end-users, turn them hostile, and bring in bad reputation. The need was to find a solution that quickly analyzed the content to identify such words.
Vidyatech Analytics Team developed a tool named Online Domain Checker to automatically search words within a domain and list the page URLs that contained objectionable words. A database of objectionable words available in ProofGuru.com was used as the base list and additional items were added during the periodic scans done by the tool. The solution used Google and Bing Search APIs to get the results.
With automated Online Domain checker tool, a number of abusive words were located and addressed before they became embarrassing instances discussed on social media. The report helped customer to address gaps in their content development, editing, and QA process.